TechConnect

The World Health Organization estimates that up to 70% of all biomedical equipment in low- and middle-income countries (LMICs) is partially or completely nonfunctional, most of which can be repaired using generalized skills and no extra parts. The lack of functional biomedical equipment is one of the underlying problems contributing to the lack of access to essential surgical care for 5 billion people globally. Unavailability of biomedical equipment results in delays of surgery due to fewer available operating rooms and referrals to higher-level hospitals. Even when the necessary equipment is present, it might be only partially functioning and lead to a higher risk of complications or death. TechConnect leverages the existing network of smartphones to distribute troubleshooting and repair guides to hospital technicians. The guides interactively guide the technician through the process of troubleshooting and repair step-by-step, providing relevant media and resources exactly when they are relevant. It also enables communication between technicians and clinical engineers, allowing them to share tips and tricks. TechConnect, in collaboration with Jhpiego, is preparing to distribute the application to technicians across East Africa in June. By collecting feedback, TechConnect can continue to improve the biomedical equipment repair experience – a step closer to providing safe and affordable surgical care across the globe.